I make a lot of posts about the small minority of sociopaths among us, largely because they do damage out of all proportion to their numbers. From time to time it's nice to be reminded of the converse, that the majority of people are actually pretty decent. At least in some cultures. That might actually be a good way to judge cultures: do business models based on the honor system actually work there?

By way of BoingBoing...

City Café doesn’t have Interac or accept credit cards. Neither will you see a cash register in the bakery. Instead, customers add up how much they owe themselves and drop their money into a fare box from an old bus.

“I liked the idea of simplifying things and ... the honour system made a whole lot of sense,” [owner John] Bergen says. “I liked the idea of simplifying things and ... the honour system made a whole lot of sense,” [owner John] Bergen says. “What irritated me about going into Tim Hortons, for example, was waiting in line for something as simple as getting a donut and a coffee. So the thought was, someone can pour his own coffee, grab his own bagel, cut it himself, throw the money in, and walk out. We don’t touch 60 per cent of the transaction.”

The bakery conducts audits every six months and Bergen says only once did things come up short.

“Our theory is that two per cent of our sales are being ripped off. ‘Ripped off’ in the sense that there are people who forget to pay or they make a mistake in paying, and then there are people who deliberately don’t pay. And every so often we have to kick somebody out that we know hasn’t been paying,” he says. “But at the same time we figure we’re being overpaid by three per cent. Some people come in and want a $2.75 loaf of bread, but they see we’re busy so they throw $3 in and walk out. Or, although we discourage tips, some people still give them to us.

And of course, this reduces overhead significantly, both for the bakery and for the customers, who can just grab 'n go instead of standing in line. That's real cultural capital: value rising from the essential decency of the majority.